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Dear Customer : Thanks a lot for choose our HAIZILI brand Here are some tips about size before you buy it, Please choose the shoes size according to your foot length, NOT insole length. If your feet is wide or thick, please choose a larger shoes size. Before choose your size , youd better measure your feet length. For example, if your foot length is 18cm, youd better choose size 30. How to Measure Feet Length Please measure your feet length carefully, with the method of the picture below: Buyer Reading 1.Size Carefully read size chart before purchasedifferent products have different size chart. When buying shoes,choose the size according to your foot length ,it is equal to CHN size,just check the CHN size when you receive the shoes. If you have any questions,please contact Customer Service 2.Shipment Mostly,we will ship your orders in 1-5 working days. Logistics may delay due to holidays,babweather or other force meure factors. If the delivery date is coming,but you havent receive the item,contact us to extend the time of receipt. You can track your package via website: https://www.17track.net/zh-cn https://global.cainiao.com/ 3.Return Refund Policy When you receive the goods,please check immediately whether it matches your order.If you want to exchange the items received,you must contact us in 7 day s after the receipt of your order. Any questions please contact us at first,but NOT open a dispute or leave a negtive feedbackWe will give you a satisfied respond within 48 hours.