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About customer service: If customer service is unavailable, please take a photo yourself, and we will contact you before shipping the item! Regarding shipping: Our store uses postal express delivery. If you need your goods urgently, you can pay an extra fee to have them sent via SF Express. We hope for your understanding! Regarding damage: Our products are mainly export goods, and their quality is guaranteed. As it is a direct sale from the manufacturer, the goods you receive may have some defects. Please contact customer service to replace the product. Thank you for your understanding. For quality issues, the seller is responsible for the return shipping costs; for non-quality issues, the buyer is responsible for the shipping costs. (Note: Please be sure to inspect the package promptly upon receipt. If there are any quality issues, please contact us within two days; otherwise, we will not be able to determine whether the quality problem was caused during shipping or by the buyer.) Customized items do not support returns or exchanges for any reason except for quality issues