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About Pre-sales Advice 1.Please don't hesitate to contact us if you have any questions or concerns before making your purchase. We are committed to 100% satisfaction for you. 2.We always get new release shoes in the first time. Working with our company, you can expand your business.Contact us please if you want more sneakers and colors. we can be your supplier.We are the best suppliers. About Place Order 1.Please remember to claimthe coupon from our store before placing an order, choose the right item and size, and make sure your address,postal code,phone number is right. After you paid, we sest you check the order details again to make sure all is correct,If there is something wrong, please contact us in time to modify. 2.We support mixed orders. The order step is click Add to cart, select the color and size you want, and then click continue. Repeat this step until you have selected all the item you need, and then click the shopping cart in the upper right corner of the screen to finish your payment. 3.We support dropshipping, just give your customer's address in the order. We will ship out as soon as possible and not leave any contact information in the package. About Transportation 1.In addition to customizing shoes,We usually will ship out within 36 hours after we get your payment.For most customers, ePacket usually take 15-35 days to delivery, DHL need 15-25 days. 2.We don't ship boxes by default unless there is"with box" in our order option. Send box will increase the risk of the package being seized by the customs and also make your package delivery time longer.We will pack the shoes with bubbles so that they won't be damaged in transit.If you really needbox,please search box link or fast link on our store and pay 5usd for it. 3.You can use 17track.net to track your package. Usually you will get tracking info in 3-5 days, if you find the package has no logistics information, please contact us within the order, and we will fix it quickly. If the package is seized by your country's customs, please contact with them for clearance as soon as possible, we will give you a certain amount of compensation, otherwise it is likely to be destroyed. Notice: 1.Box cannot make 100% good condition in the long international transportation, we don't accept complaints and partial refund with box problem. 2.Due to lighting, shooting environment, display resolution, production batch and other objective reasons, The product picture may be slightly different from the actual product, please refer to the actual received goods prevail. These differences do not belong to the description discrepancy or quality problem, if you mind, do not order. 3.The product uses glue as the bonding material,sometimes there are adhesive marks at the seams, which is a normal phenomenon. This is not a quality issue. If you are very concerned, please do not place an order. 4.Due to manual production, there may be some excess threads in the product at times, which buyers can easily handle without affecting its use and are not considered a quality issue.If you are very concerned, please do not place an order. 5.Size data is the production standard of the product, the actual product may have a 1-1.5cm error. Please refer to the actual received goods. About After Sales Your review is very important to us. If you are satisfied, please don't hesitate to give us a five-star praise and contact us to give you a coupon. If you are not satisfied with the product, please do not open the dispute or post negative review, contact us in your order, due to the time difference, our response may be have some delay, please understand, we will do our best to help you soe the problem. About The Declare Value Normally we will declare $10, marked as gift. Please leave a message to us if you have special requests about declare value and name. Return policy: 1. If you want to change the size, style or address before delivery, you need to contact us to change it within 2 days, because the package cannot be changed after delivery. 2. If you don't want this pair of shoes after receiving them, you need to return them to us. The freight undertaker depends on the actual problem of the shoes, and then we will handle the full refund for you after receiving your returned shoes. 3.If you want to exchange the items received, you must contact us within 3 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status. How To Clean 1.Suede shoes are dirty and need to be cleaned. Generally, you choose to use suede shoe cleaner to apply around the shoes, and then gently dry brush with a toothbrush. After dry brushing, rinse with water and dry, wearing the same as new shoes. Especially snow boots and suede shoes can be cleaned at any time.